Terms & Conditions

These terms and conditions apply to the use of London Bus Museum Ltd online shop (www.lbmshop.com).

London Bus Museum online shop is run in partnership with Oracle Creative.

Please read through these terms and conditions carefully. You will be required to accept these terms and conditions in order to complete the ordering process on lbmshop.com. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below.

How to order

All orders must be placed online through the website using the shopping basket facility provided.

No responsibility can be taken by London Bus Museum Ltd or Oracle Creative for incorrect or incomplete details submitted on the website.

You are required to register with us to enable your order to be processed. (see Data Protection and Privacy, below)

Method of payment

You can pay by credit card or debit card through WorldPay, or by cheque.  Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way.

Delivery

We always try to despatch your order within 7 working days of your payment clearing, however please allow 28 days for delivery. If you have not received your order within 28 days please advise us by filling our web enquiry form here

If you order more than one product, they may be despatched separately and arrive with you at different times.

We recommend orders over £10 (approx) should be sent “Royal Mail signed for”. International orders will all be sent ”signed for”

Our delivery charges

We send parcels by Royal Mail and delivery cost is based on the weight and/or size of the goods.

We reserve the right to use other carriers if more appropriate.

We only accept orders from

Australia, Canada, European Union, Hungary, New Zealand, Norway, Switzerland,  UK (incl Channel Islands, Isle of Man) , USA,

Pricing and availability

If one of our products is out of stock or unavailable we will contact you to arrange a refund or alternative delivery date.

Returns policy

We aim to meet the Distance Selling Regulations and every customer has the right to cancel their order within 7 days of receiving their goods. If you wish to cancel your order please use our website enquiry form as soon as possible, but at the latest within 7 days of receiving your goods. If the goods had already been dispatched, you must return them as soon as possible to the address below.

If you are unhappy with your purchase, you can return it to us in its original condition and packing, unopened and any seals, shrink-wrap etc intact, within 14 days of the date you received the item, and we will issue a refund for the purchase price of the item(s).

Items for return must be unused, in their original packaging and must be accompanied by the original delivery note. This does not apply in the case of faulty goods.

Please note we can only accept the return of opened items if they are faulty.

Return Address

Customers must send their return goods, with a covering letter and original delivery note to:

LBM Ltd
Shop Returns
London Bus Museum
Cobham Hall
Brooklands Road
Weybridge
Surrey
KT13 0QN

We recommend that you send goods by recorded delivery.

Refunds

Refunds (excluding delivery charge) will be made by the method you originally used for the purchase. ie WorldPay or cheque.

Nothing in these conditions affects your statutory rights as a consumer.

Complaints

We aim to deal with all complaints as effectively as possible. Please use our website contact form entering your complaint in the comments are.

We aim to acknowledge a complaint by email within 7 days, and to conclude our investigations as soon as possible thereafter.

Data protection and Privacy Policy

We respect your right to privacy. Any details you provide to us (London Bus Museum Ltd) when registering, which could identify you personally, are held and processed lawfully in accordance with the Data Protection Act 1998.

We will collect personal contact information from you (including name, email address, delivery address and telephone number) for the fulfilment of your order. This information may be used to contact you in case of difficulty in processing an order or to deal with customer services issues.  All payments are handled by WorldPay. No financial information is stored by us or our partner Oracle Creative.

We use the information you give us

  • to fulfil your order
  • to contact you in case of difficulty with your order or to resolve complaints
  • internal record keeping
  • to improve the website and service provided by the London Bus Museum online shop
  • to follow up as part of our customer care procedures or to offer you products that may be of interest.
  • to contact you by email with promotional and marketing information if you have opted to receive such information.

Your details will never be given or sold to any other organisation under any circumstance without your express permission except to

  • Oracle Creative, for the purposes of carrying out maintenance of this website,
  • WorldPay in connection with processing your order, and
  • Royal Mail and other contractors for the purpose of fulfilling your order.

London Bus Museum Ltd is the sole owner of the information collected on this website. Our partner (Oracle Creative) has access to this information for website maintenance purposes only. London Bus Museum Ltd will not pass on your personal information to any secondary organisations or use it for any purposes other than those stated above and in the terms and conditions.

This Website contains links to other websites with their own privacy policies, London Bus Museum Ltd and its partners are not responsible for the privacy policies of these websites.

We will notify you of any changes to the ways we will treat your personal information by placing a notice on this website. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected.

Any questions regarding our privacy policy should be directed to our contact form.

Marketing

We may ask whether you would like to opt in to receive further information from London Bus Museum Ltd which we think may be of interest to you in the form of an email newsletter. This requires contact information such as name and email address to be retained by us for this purpose. Users who no longer wish to receive further information may opt-out of receiving these communications by using our contact form.

London Bus Museum Ltd is the sole owner of the information collected on this website. Our partner (Oracle creative) has access to this information for website maintenance purposes only. London Bus Museum Ltd will not pass on your personal information to any secondary organisations or use it for any purposes other than those stated above and in the terms and conditions.

This website contains links to other websites with their own privacy policies, London Bus Museum Ltd and its partners are not responsible for the privacy policies of these websites.

We will notify you of any changes to the ways we treat your personal information by placing a notice on this website and by email. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected.

Any questions regarding our privacy policy should be directed  to our contact form.

Exclusion of London Bus Museum Ltd liability

The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.

London Bus Museum Ltd

  • does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.
  • makes no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.
  • excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to this website. This website also contains links to and contains information from other websites which are not under the control of and are not maintained by London Bus Museum Ltd.
  • is not responsible for the content of websites that are referenced, or linked to, from this website.

Copyright & intellectual property

Unless otherwise specified, the copyright in the contents of all the pages in this website are owned or licensed to London Bus Museum Ltd, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of London Bus Museum Ltd, except when this occurs incidentally while using the site for private and non-commercial use.

Customs

Goods ordered for delivery outside of the UK may be subject to import duties and taxes levied once the package reaches the specified destination. You are liable for any additional charges for customs clearance; London Bus Museum Ltd has no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information. Please note you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your goods may be subject to opening and inspection by customs authorities and this could significantly delay delivery.

Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website and its use and these terms and conditions.

London Bus Museum, Cobham Hall, Brooklands Road, Weybridge, Surrey KT13 0QN   |   Tel. 01932 837994